COMMUNITY SHOPPER PURCHASE PROTECTION POLICY

What is the Community Shopper Purchase Protection Policy?

Community Shopper wants the community to buy with confidence anytime products are purchased through the CommunityShopper.com web site and Community Shopper services and therefore guarantee these purchases. After you have read carefully through the following important guidelines, and have first engaged with the vendor to resolve the dispute, please submit your claim through the contact form as described below.

When can I file a Community Shopper Purchase Protection claim?

You can file a Community Shopper Purchase Protection claim if you purchased physical goods from an approved vendor selling on the CommunityShopper.com website, or through any approved Community Shopper service using a valid Community Shopper account that is in good standing. See Exclusions from coverage below for a list of items that are not covered by the Community Shopper Purchase Protection Policy.

One of the three conditions below must also apply:

1. You made payment in full to the vendor through one of Community Shopper's approved websites or services, but the vendor failed to deliver the item by three (3) business days past the maximum estimated delivery date for an offer as defined in the Offer Details terms or thirty (30) calendar days from the offer completion date, whichever is sooner; or

2. You received the item, but the item was defective, damaged, or not the item depicted in the vendor's description; or

3. You have returned the item to the vendor per an agreement between the buyer and vendor and the vendor has not provided the agreed reimbursement to the buyer after receiving the item.

You must first contact the vendor using the information located on the vendor's home page before filing a claim. Please allow three (3) business days to give your vendor a chance to address the issue. You can submit a claim if the vendor does not respond or if the issue is not addressed to your satisfaction. You may only file one claim per offer.

What are the requirements of the Community Shopper Purchase Protection Policy?

Purchase Method:

• The item must be an approved item purchased from an approved vendor through the Community Shopper web site or services.

Timeframe for Claims:

• For purchases made on the Community Shopper website or through any other Community Shopper service, you must wait three (3) calendar days past the maximum estimated delivery date for an offer as defined in the Offer Details terms OR thirty (30) calendar days from the offer completion date, whichever is sooner.

• If your product fails to arrive, you then have forty-five (45) calendar days to file a claim.

• If you receive your item and it is damaged, defective, or materially different, you must contact the vendor within fourteen (14) calendar days of receipt to request return information.

Warranty Coverage:

• If your item becomes defective more than thirty (30) calendar days past the shipment date and it is under warranty, you must contact the manufacturer for repair or replacement.

Claim Limits:

• Buyers are limited to one (1) claim per calendar year and a lifetime maximum of three (3) claims for purchases from Community Shopper.

Exclusions from coverage:

• Items not approved for sale on the Community Shopper website and services;

• The following categories of items: boats, motorized vehicles, land or buildings, plants or animals, perishables or consumables, services and intangible items;

• Travellers cheques, tickets of any kind, negotiable instruments, bullion, rare or precious coins, gift cards, cash or its equivalent;

• Items altered in any way by the buyer;

• Items claimed as stolen from, or lost by, the buyer;

• Products listed in offers that require more than five (5) units where the vendor has not delivered the product to five (5) or more of the buyers engaged in that offer;

• If you paid by credit card, and the issuing bank has initiated a chargeback, you are not eligible for coverage under the Community Shopper Purchase Protection Policy;

Coverage is not provided for theft or damage caused by fraud, abuse, wear and tear, or gradual deterioration.

Coverage is limited only to those amounts not covered by any other insurance or indemnity.

Only buyers who live in the following countries are covered under the Community Shopper Purchase Protection Policy for qualified purchases: Canada and the mainland United States.

Coverage shall be void if, whether before or after a loss, the buyer has concealed or misrepresented any material fact or circumstances concerning the claim, or the interest of the buyer therein, or if the buyer commits fraud or false swearing in connection with any of the foregoing.

How much coverage will I receive?

Buyers who pay for purchases for qualified purchases are eligible to receive up to one thousand, five hundred US dollars (USD 1,500.00) of the purchase price, including shipping charges when the offer included shipping costs in the listed price.

What does the protection cost?

Registered Community Shopper buyers with accounts in good standing are provided Community Shopper Purchase Protection at no cost. Community Shopper is committed to creating a safe buying experience on the Community Shopper website and services. If you have additional questions about the Community Shopper Purchase Protection Policy, please contact us.

How do I file a claim?

If you made the purchase through an approved Community Shopper website or service, you can easily submit a claim through the contact form.

When do I use the "I returned my product" reason while filing a claim?

If a vendor has clearly misrepresented the condition or details of an item in a way that affects its value or utility, it is "materially different." In such cases, that vendor should be willing to offer a refund or exchange when contacted by the buyer within fourteen (14) calendar days of the buyer receiving the item.

When submitting your claim, please provide further details about the desired resolution by entering one of these options:

• Received no refund: You returned the item, but did not receive a refund from the vendor.

• Received no replacement: The vendor promised a replacement, but you did not receive a replacement.

• Received insufficient credit: The vendor issued you a refund, but it's less than what you agreed to receive.

• Accepted wrong offer: You did not initially accept or you returned an item for which you accepted the offer by mistake.

When do I use the "I did not receive my item or received the item late" reason while filing a claim?

If the estimated delivery date noted on Offer Details terms page has passed and you have still not received the product(s) you purchased, you can file a claim citing the reason "I did not receive my item or received the item late."

You can also enter the desired resolution to the claim:

• Received item late and would like to return: The item arrived after the estimated delivery date, and you would like to return the item to the vendor rather than keep it.

• Did not receive full product or part of the product as detailed in the Offer Details: Some or all items in the product have not been delivered to you yet and would like to receive the rest of the product.

• Received items late and would like to have shipping credit: The item arrived beyond the estimated delivery date, but you would keep it if the vendor were to issue you a refund for your shipping costs.

When do I use the "Product contained damaged/defective/incorrect items" reason while filing a claim?

If a vendor has clearly misrepresented the details or terms of an item in a way that affects its value or utility, it is "materially different" and that vendor should be willing to offer a refund or exchange within thirty (30) calendar days of shipment. If the vendor does not accept the return of an item that is made in accordance with the vendor's return policy, you may qualify for coverage under our Purchase Protection Policy.

Items are considered "damaged/defective or incorrect" in these circumstances:

• Wrong version or edition: You received the item accepted in the offer, but it's a different version or edition than what was displayed on Offer Details pages.

• Item condition or details not as described: You received the item purchased, but it was a different condition (e.g., refurbished or used instead of new) or had an important detail that was not explained on Offer Details pages.

• Item was completely different from what was accepted in the offer: Vendor mistakenly sent a completely incorrect item. (e.g., RCA cable instead of HDMI cable)

• Missing parts or components: The item is missing parts or components. (e.g., TV kit was supposed to include a remote control unit, but it was not received.)

• Item defective during first use: When you tried to first use the product, it did not work (e.g., the blender did not turn on).

• Item defective after first use: The product did not work or was broken on second or subsequent use.

• Damaged item: The item delivered was visibly damaged (e.g. The BBQ Grill offer you accepted was delivered with chipped corners).

When submitting a claim with the reason "delivery contained damaged/defective/incorrect items," you will need to enter one of the reasons above and provide comments explaining what happened.

Note: This protection policy does not extend to instances where you are simply disappointed with an item. Community Shopper will ultimately determine material difference at our discretion.

What happens after submitting a claim?

For purchases through the Community Shopper website or services, you can contact us to track the progress of your claim.

We appreciate your patience and cooperation during the processing period, as we may contact you for additional information. We may also attempt to contact the vendor to encourage him or her to work directly with you to resolve the problem.

How do I cancel a pending claim?

Buyers can contact us to indicate that the transaction has been resolved or simply reply to our initial claim confirmation email. Vendors will need to contact the buyers and encourage them to write to us in order to revoke or cancel a pending claim. If a resolution has been reached after a claim check has already been sent, please contact us to make arrangements for repayment.

I submitted a claim which was resolved in my favor, and later I received the lost or correct item. What do I do?

All payment must be made through Community Shopper. If you receive the item after a claim is resolved, contact Customer Service to request that we recharge the credit card for the product purchase.

Why was my claim denied?

The most common reasons for a claim being denied include:

• The item received was the same as described by the vendor.

• The item was received and the vendor provided verification of delivery.

• The buyer failed to respond to a request for further information.

• The claim was filed due to buyer remorse rather than an actual issue with the item.

• The buyer filed a chargeback with their payment processor or bank.

• The buyer was unwilling to return the item to the vendor.

• The claim timeline requirements were not met by the buyer.